Terms and Conditions

The East外賣自取服務條款和細則

通過進入或使用此外賣自取平台,表示你已確認他們已經閱讀、理解和接受以下The East外賣自取平台服務條款和細則及The East私隱政策並願意受其約束。

  1. 當你通過此平台提交外賣訂單時 (“外賣訂單”),該外賣訂單將會直接發送至相關商戶(“商戶”)提供的電郵,以供商戶確認接受該外賣訂單。商戶會在收到訂單電郵後,會直接致電你以確認該外賣訂單的詳細資料及提取訂單的安排。
  2. 你有義務確保於此平台上註冊的電郵地址和電話號碼是正確並有效,以供商戶就有關外賣訂單的任何事宜與你進行溝通。
  3. 所有食品及飲品供應均視乎情況而定。 商戶可能在確認外賣訂單後就無法提供的任何食品提供代替品。若您不同意接受此類代替品,商戶有權取消你的外賣訂單。
  4. 如你對任何膳食要求及對任何食物有過敏,應在外賣訂單下單前聯絡相關的商戶或在訂單備註清楚列名。 The East不保證任何商戶提供的食品及飲品是無過敏原。即使你訂購的任何食品不符合你的膳食要求或任何其他要求,The East亦將不承擔任何責任。
  5. (“訂單備註”)一欄是協助你就有關外賣訂單的任何事宜或要求與商戶進行溝通。此欄不適用於其他用途。The  East不會為“訂單備註”上的內容或陳述承擔任何責任。
  6. The East僅是外賣自取平台的服務提供商,而外賣自取平台僅將您連接到商戶並允許您下外賣訂單。The East 不會根據外賣訂單準備或遞送任何食品或飲料。The East對任何外賣訂單的食品或飲料的數量、質量、口味、新鮮度或描述不會承擔任何責任。The East也不表示或保證交付給你的外賣訂單中任何食品或飲料的數量、質量、味道、新鮮度或描述與The East外賣自取平台上顯示的描述相符。
  7. 如欲更改、修改或取消任何外賣訂單或提取訂單的安排,你必須自行直接聯絡商戶。The East對訂單的任何更改、修改或取消概不負責。
  8. 酒精類飲料只能出售及遞送給18歲或以上的用戶。 通過訂購包含酒精的外賣訂單,你明確聲明並保證你已年滿18歲,而在The East商戶的工作人員的合理要求下,你將需要向其出示你的香港身份證,以核實年齡。
  9. 每項食品及飲品的價格會顯示在此外賣自取平台上。 所有列出價格可能會有所變動而無須另行通知。你有責任在提交外賣訂單後與相關商戶查詢及確實訂單中食品及飲品的價格。
  10. The East僅提供外賣自取平台作為你和商戶完成任何外賣訂單的網上訂購的媒介。The East不是商戶的代理人或合作夥伴,並不就任何商戶提供的任何食品或飲品保證或承擔責任。履行及完成你的外賣訂單是商戶的責任。
  11. 對於商戶(或者其他參與外賣自取平台餐廳和商店)的任何行為或疏忽 (包括服務不足、與食品或飲料、其質量或價格相關事宜、準備外賣訂單所需要的時間等) ,The East一概不會承擔任何責任。
  12. The East  有權不定時修改此條款及細則而毋須另作通告。


Terms and Conditions of The East E-ordering Platform

By accessing or using this E-ordering Platform, you acknowledge that you have read, understood and accepted the following terms and conditions of the East E-ordering Platform and the Privacy Policy  of the East and have agreed to be bound by them.

  1. When you place a takeaway order via this platform (the “Order”), the Order will be sent to the email address provided by the merchant concerned (the “Merchant”) for acceptance. Once the Merchant has received the email, the Merchant will contact you directly to confirm the details of the Order and pick-up arrangements.  
  2. It is your obligation to ensure that correct and valid email address and phone number have been registered with this platform for the Merchant to communicate with you about any matter regarding the Order. 
  3. All items of food and beverage are subject to availability. The Merchant may offer an alternative for any item which it cannot provide after the Order is accepted. If you do not accept the alternative item offered, the Merchant shall have the right to cancel the item ordered by you. 
  4. You should contact the Merchant prior to placing the Order or state clearly in the “Order notes” column if you have any dietary requirements or allergy to any food. The East does not guarantee that any of the items of the food or beverage sold by the Merchant is free of allergens and shall not be liable if any Item ordered by you does not meet your dietary or any other requirements.
  5. The “Order notes” column is for your use to facilitate you in informing the Merchant of any particular matter or requirement you may have concerning the Order.  It should not be used for any other purposes.  The East takes no responsibility for any information given or statement made in the “Order notes” column.
  6. The East is merely the service provider of the East E-ordering Platform, which connects you to the Merchant and allows you to place the Order.  The East does not prepare or deliver any of the items of food or beverage under the Order.  The East takes no responsibility for the quantity, quality, taste, freshness or the descriptions of any of the items of food or beverage delivered to you pursuant to the Order.  The East further does not represent or warrant that the quantity, quality, taste, freshness or the descriptions of any of the items of food or beverage delivered to you pursuant to the Order correspond to the descriptions shown on the East E-ordering Platform.
  7. If you wish to change, amend or cancel the Order or the pick-up arrangements, you must contact the Merchant directly. The East is not responsible for any change, amendment or cancellation of the Order.
  8. Alcoholic beverages can only be sold and delivered to users aged 18 or over. By placing the Order that includes alcohol, you expressly represent and warrant that you are at least 18 years of age and you will provide your HKID card to the staff of the Merchant or the East for verification of your age if reasonably required. 
  9. The price of each item of food and beverage is displayed on this E-ordering Platform. All the prices listed are subject to change without any prior notice.  It is your responsible, after placing the Order, to check with the Merchant the price of the items ordered.
  10. The East, which only provides this E-ordering Platform as a medium for the Merchant and you to complete the online ordering with respect to any Order, is not an agent or a partner of the Merchant, and does not guarantee or take responsibility for any of the items of food and beverage provided by the Merchant. It is the sole responsibility of the Merchant to fulfill and complete the Order.
  11. The East shall not be liable for any acts or omissions of the Merchant (or any other participating restaurant(s)/outlet(s) on this E-ordering Platform) including without limitation deficiency in service, any matter concerning the items, the price, the quality of the food or beverage ordered, the time taken to prepare the Order, etc..
  12. The East reserves the right to amend these terms and conditions without any prior notice.

For any query, please kindly contact our Customer Service Counter representatives at 25277292.